Client Experience from Drum Creative

The Lost Art of Customer Service

Written by Joe LaPenna, September 8th, 2016

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Rogue Web Developers

Is it just me, or are more people/businesses losing the art of customer service? It’s disappointing to me when more and more… READ MORE

Creating A Video That Rocks

Written by Keith Hodges, July 29th, 2016

A video is an extremely powerful medium for communicating an idea, concept or promoting an event. When The Blood Connection wanted to do a video… READ MORE

User-UnFriendly Mistakes

Written by Drum Creative Team, April 1st, 2015

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Hello there, I am your typical website visitor. When I first enter your site, I start out with a reservoir of goodwill. I expect that… READ MORE

7 Key Components of A Great Website

Written by Drum Creative Team, November 25th, 2014

We all form opinions about the websites we visit—almost immediately. Some of them are informative and eye-catching to the point that it brings us back… READ MORE

How to Buy a Website

Written by Drum Creative Team, April 16th, 2014

If you’re reading this blog post it tells me that you may be considering buying a new website. Congratulations! But hold your horses. Before you… READ MORE

You Might Experience Sticker Shock If…

Written by Drum Creative Team, May 14th, 2013

Recently I’ve been doing a lot of thinking about how our clients view us and how they respond to our price quotes for their projects.… READ MORE

Behind the Scenes of a Website Launch

Written by Drum Creative Team, May 7th, 2013

When we launch a website, we do all that we can to make sure the website goes live without a hitch. We spend a number… READ MORE

What’s Under the Hood?

Written by Drum Creative Team, March 21st, 2013

The technology that keeps our websites humming like a well-oiled machine. The technology world changes daily and we do everything we can to stay on… READ MORE

The Best Way to Respond to Constant Change

Written by Drum Creative Team, September 26th, 2012

In the world of web design and web development, it’s hard to keep up with the endless new devices, toys, and tools. And that’s for… READ MORE

Advice for Designers

Written by Drum Creative Team, July 31st, 2012

1. Get to know your clients I can’t stress enough how important it is to meet face to face with your client. Yes, I’ve worked… READ MORE